Rescuing a product that was falling apart under load

Client work

4 weeks

Client work

4 weeks

Rescuing a product that was falling apart under load

The problem

A growing SaaS company's application was crashing during peak hours. Their small dev team had moved fast to ship features but accumulated significant technical debt. Response times were climbing and customers were complaining.

Our approach

Conducted a full technical audit to identify the root causes – not just symptoms
Prioritised fixes by impact: database queries, caching, and error handling first
Refactored the three worst-performing endpoints and added proper monitoring
Documented the architecture and created runbooks for the team to maintain it

Outcomes

Faster delivery

Response times dropped by 70% within the first two weeks

Reduced risk

Added monitoring and alerting so problems are caught before users notice

Clear handover

Architecture docs and runbooks mean the team can maintain it independently

Fewer steps

Simplified the deployment pipeline from a 45-minute manual process to one-click

Rescue / Hardening