MTE SOFTWARE

Privacy Policy

Last updated: January 2024

1. Introduction

MTE Software Ltd ("we", "our", or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are a company registered in England and Wales. We are registered as a data controller with the Information Commissioner's Office (ICO).

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

MTE Software Ltd is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at:

  • Email: info@mte-software.com
  • Address: United Kingdom

3. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

  • Contact form submissions: Name, email address, company name (optional), service interest, and message content
  • Newsletter subscriptions: Email address
  • Client engagements: Business contact details, project requirements, and any information you share during our work together

Information Collected Automatically

  • Technical data: IP address, browser type and version, operating system
  • Usage data: Pages visited, time spent on pages, navigation paths
  • Cookie data: See our Cookie Policy for full details

4. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so. The legal bases we rely on are:

  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., newsletter subscriptions)
  • Contract: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights (e.g., responding to enquiries, improving our services)
  • Legal obligation: Where processing is necessary to comply with a legal obligation (e.g., tax and accounting requirements)

5. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide information you request
  • Deliver services you have contracted with us
  • Send you newsletters and marketing communications (where you have opted in)
  • Improve our website and services
  • Analyse website usage to enhance user experience
  • Comply with legal and regulatory obligations
  • Protect our legal rights and prevent misuse

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service providers: Third parties who help us operate our website and deliver services (e.g., hosting providers, email services). These providers are contractually bound to protect your data.
  • Professional advisers: Lawyers, accountants, and auditors where necessary
  • Legal requirements: Where we are required to disclose information by law, regulation, or court order

7. International Transfers

Your data is primarily stored and processed in the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, or transfers to countries with an adequacy decision.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: 2 years from last contact
  • Newsletter subscriptions: Until you unsubscribe
  • Client project data: 6 years after project completion (for legal and accounting purposes)
  • Website analytics: 26 months

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password policies and access controls
  • Regular security assessments
  • Staff training on data protection

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data in certain circumstances ("right to be forgotten")
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request transfer of your data to another service provider
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making: Not to be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at info@mte-software.com. We will respond within one month.

11. Marketing Communications

We will only send you marketing communications where you have opted in to receive them. You can withdraw your consent at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at info@mte-software.com

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

info@mte-software.com